All complaints

Our casino complaint service is free for our players. We do our best to act as intermediaries between players and online casinos.
250
Total complaints
2563 USD
Average amount
51%
Complaints resolved
9 days
Average decision time
10 days
Average response time
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Complaints about Casinos

Disputes between customers and operators of online casinos arise all the time. It is an integral part of the gaming process, even if it is strictly regulated by the user agreement, in which all the points are spelled out.

This section of Casinoz was created to help readers solve such problems.

When do players most often complain about online casinos?

Complaints about online casinos can occur at different stages:

  • Finance - Did your deposit get lost? Is it taking too long for your payout to be credited? Are you unexpectedly charged a commission? Does the casino refuse to pay? These unpleasant situations require the intervention of mediators.
  • Account - Is your account blocked? Can you not pass verification? Are too many documents required of you? Problems of this kind are not uncommon.
  • Software - Does the casino offer fake slot machines? Do you feel like the slots are rigged? Are you sure the jackpot is being played unfairly? The list could go on for a long time.
  • Bonus program: Have you not been credited with a bonus? Have you been accused of violating the bonus credits wagering rules? Have there been pitfalls in the promotion rules? Surely, you must have encountered something similar. Complaints about casino bonuses are very common in gambling.

Also, problems can arise in many other situations.

It is important to understand:

In online gambling, the customer is not always right.

Often users are just looking for a way to get back the money they lost or at least to spite the establishment where they had bad luck. Casinoz sets out to look into the situation thoroughly to find out who is right.

To whom can I submit a complaint about an online casino?

If you feel you have been treated unfairly, you can act in many ways.

  1. Communicate with the support team - You should discuss the situation with the support representatives first. It may be a trivial misunderstanding that can be resolved without a scandal and involving a third party. State the essence of the problem, be polite and try to remain objective.
  2. Complaint to gambling regulator - Organizations that issue gambling licenses usually influence the casino operator. Their official websites provide email addresses to which disgruntled customers can send requests. This opportunity should not be neglected.
  3. Appeal to intermediaries - It is this option implies the help of Casinoz. Our experts will contact representatives of online casinos and will do everything possible to find a solution to the problem, which will suit both parties.

We also urge readers not to rush to criticize the casino on thematic forums. Instead, they should try to settle things peacefully.

Is it realistic to win a dispute with a casino?

It is difficult to give a definite answer to the question in this subtitle. It all depends on several factors:

  • The honesty of the operator,
  • Their willingness to cooperate,
  • The validity of the client's claims,
  • The statute of limitations of the dispute, and so on.

Of course, if you were cheated in an unlicensed casino with fake slots, it would be almost impossible to get justice.

If the problem occurred at an honest site that cares about its reputation, it would not be so difficult to compromise. Reputable operators themselves are interested in the fact that all disputes are settled by mutual consent of the parties.

How do you file a complaint about the casino?

First of all, remember:

We encourage readers to use the established online casino complaint form.

If you want Casinoz to act as a mediator, you don't need to voice your complaints in the review comments or elsewhere on the site.

A few additional suggestions:

  • Also, try to make the claim as clear as possible.
  • Do not "water down".
  • Avoid swearing and personal insults.

Remember that we were not eyewitnesses to the events, so we will initially have to understand the situation by reading your explanations. 

Which casinos do not have to complain?

Of course, any casino has dissatisfied customers. It's the nature of the business. If a person has lost, he may well be dissatisfied with something. However, the following online casinos try to please all players as much as possible.

rating: ? /10
Casino
1
VAVADA Casino (Vavada casino)
Soft
Auditors
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+229
Prohibited countries
aw
cu
de
+9
The payout percentage
95.5 %
Supported languages
English, Русский, Français, Deutsch, Polski, Português, Español, Türkçe, Kazakh
Accepted currencies
USD, EUR, RUB, AZN, BRL, HUF, KZT, MXN, PLN, UAH, SEK, BGN, TRY
Minimum deposit
1 EUR
RTP 95.5 %
Games: 4486
rating: ? /10
Casino
2
Play Fortuna Casino (PlayFortuna casino)
Soft
Auditors
Regulators
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+169
Prohibited countries
ae
af
al
+69
The payout percentage
95.5 %
Supported languages
English, Русский, Deutsch, Polski
Accepted currencies
EUR, RUB, BRL, PLN, SEK
Minimum deposit
10 USD
RTP 95.5 %
Games: 4711
rating: ? /10
Casino
3
Riobet Casino (Riobet Casino)
Soft
Auditors
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+218
Prohibited countries
ae
af
ar
+20
The payout percentage
95.8 %
Supported languages
English, Русский, Suomi, 日本語, Español, Svenska
Accepted currencies
USD, EUR, RUB, UAH
Minimum deposit
10 USD
RTP 95.8 %
Games: 4931
rating: ? /10
Casino
4
Joy Casino (Joycasino)
Jurisdictions
Permitted countries
+238
Prohibited countries
gb
pt
us
The payout percentage
Supported languages
English, Русский, Čeština, Deutsch, 日本語, Norsk, Polski, Português, Română, Español, Svenska
Accepted currencies
USD, EUR, RUB, AUD, CAD, CNY, NOK, SEK, JPY
Minimum deposit
10 USD
Games: 4228
rating: ? /10
Casino
5
Jozz Casino (Jozz Casino)
Soft
Auditors
Regulators
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+171
Prohibited countries
ae
af
al
+67
The payout percentage
Supported languages
English, Русский
Accepted currencies
USD, EUR, RUB, KZT
Minimum deposit
5 USD
Games: 3862
rating: ? /10
Casino
6
Booi Casino (Booi casino)
Soft
Auditors
Regulators
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+182
Prohibited countries
ae
af
al
+56
The payout percentage
Supported languages
English, Русский, Français, Polski, Português, Español, Kazakh
Accepted currencies
USD, EUR, RUB, BRL, INR, CAD, PLN
Minimum deposit
5 USD
Games: 4172
rating: ? /10
Casino
7
Cat Casino (Cat Casino)
Soft
Auditors
Regulators
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+225
Prohibited countries
am
ee
es
+13
The payout percentage
Supported languages
English, Русский, Suomi
Accepted currencies
USD, EUR, RUB, KZT, CAD, NOK, PLN, UAH
Minimum deposit
10 USD
Games: 4989
rating: ? /10
Casino
8
Casino X (Casino X)
Jurisdictions
Permitted countries
+219
Prohibited countries
au
be
ch
+19
The payout percentage
96.72 %
Supported languages
English, Русский, Suomi, Français, Deutsch, 日本語, Norsk, Română, Español, Svenska
Accepted currencies
USD, EUR, RUB
Minimum deposit
10 USD
RTP 96.72 %
Games: 4293
rating: ? /10
Casino
9
BitStarz Casino (BitStarz casino)
Soft
Auditors
Regulators
Jurisdictions
Permitted countries
+236
Prohibited countries
es
fr
gb
+2
The payout percentage
96.5 %
Supported languages
English, Русский, 简体中文, Svenska
Accepted currencies
USD, EUR, RUB
Minimum deposit
5 USD
RTP 96.5 %
Games: 4543
rating: ? /10
Casino
10
Rox Casino (Rox casino)
Soft
Auditors
Jurisdictions
Deposit methods
Withdrawal methods
Permitted countries
+209
Prohibited countries
ae
af
an
+29
The payout percentage
Supported languages
English, Русский
Accepted currencies
USD, EUR, RUB
Minimum deposit
5 USD
Games: 4509